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Specialist, Store Protection
TAMUNING GU 96931
Category: Retail
  • Your pay will be discussed at your interview

Job code: lhw-e0-86888046

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Ross Stores, Inc.

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Summary

  Job posted:   Thu Mar 22, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Specialist, Store Protection
The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.

**ESSENTIAL FUNCTIONS:**

+ Mitigating Theft & Fraud

- Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
- Gather theft indicators and use internal and external intelligence to positively impact shortage trends.
- Effectively communicate with store leadership and members of the Loss Prevention team.
+ Maintaining a Safe & Secure Environment

- Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.
- Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.
+ Minimizing Operational Shortage

- Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.
- Observe and provide feedback on proper checkout procedures for customers and associates.
+ Developing Great Teams & Partnerships

- Provide excellent customer service by greeting customers and answering questions.
- Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.

* Other duties as assigned to support Loss Prevention initiatives.

**COMPETENCIES:**

+ Communication Skills
+ Customer Service Focus
+ Self-Confidence
+ Conflict Management
+ Self-Control

**QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:**

+ High School diploma or equivalent education
+ Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
+ Strong written and oral communication skills
+ Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
+ Excellent customer service skills
+ Demonstrated ability to effectively problem solve
+ Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing

**QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:**

+ Retail experience or similar training
+ Loss Prevention/security work experience and/or training in a retail setting
+ Possession of current and valid security guard registration card

**PHYSICAL REQUIREMENTS:**

+ **Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)**
+ **Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another**
+ **Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs**

Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)

**SUPERVISORY RESPONSIBILITIES:**

None

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